Topic List

Click a topic to learn more.


Term of the Moment

Bitcoin halving


Look Up Another Term


Redirected from: voice analytics

Definition: speech analytics


Analyzing speech to derive business information. Speech analytics is typically applied to the recorded voice conversations in call centers. The first step is to turn the voice into text, and the next step is to analyze the text for meaningful information. Advanced speech analytics can determine the emotions in callers' voices to ascertain customer satisfaction. See voice recognition.