Topic List

Click a topic to learn more.


Term of the Moment

dot-com bubble


Look Up Another Term


Definition: support chatbot


A chatbot geared to solving problems associated with a particular product. Support chatbots free human reps from dealing with common problems. With regard to software, most assistance required could have been eliminated in the first place if the software's user interface was carefully designed or the help on the vendor's website was kept up-to-date. See Botpress, chatbot and tech support.