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Redirected from: co-browsing

Definition: collaborative browsing


Synchronizing browser access to the same sites. As one user browses the Web, the other users trail along automatically and link to and view the same pages from their own Web browsers. For example, call center agents might use collaborative browsing to help customers navigate the company website. Also known as "co-browsing," it is typically accomplished with a browser extension. See collaborative CRM and browser extension.