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Redirected from: chief experience officer

Definition: CXO


(Chief Experience Officer) The executive responsible for ensuring that customers are satisfied with the company's online services or computer-based products. In today's world, the customer interacts almost exclusively with a company via the Internet and/or its desktop and mobile applications, and the CXO's job is to ensure that the user experience is compelling and enjoyable and not aggravating. See user experience and user interface.