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Definition: call center in a box


A Holy Grail of the call center community has been the production of a self-contained server that delivers call processing and routing, ACD, management reports and an agent desktop interface, among other features, for small and medium sized businesses. It would be considered a call center in a box even if it fit into two or three boxes (servers), as long as it was inexpensive, flexible, scalable and built on open standards. See call center and in a box.