Term of the Moment


Look Up Another Term

Redirected from: CX

Definition: customer experience

The quality of the encounters that customers have with a vendor, whether online, on the phone or in person. Needless to say, if the customer experience (CX) is good, the customer is likely to purchase more product in the future. For call centers, customer relationship management (CRM) systems assist the sales rep in making the customer experience pleasant by having all relevant information available. See CRM and agent experience.